Terms & Conditions
Please read these terms carefully before using our services. Your use of Arna Fashion constitutes acceptance of these terms.
Table of Contents
1. Acceptance of Terms
By accessing and using the Arna Fashion website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our website or services.
- These terms apply to all visitors, users, and customers of our website
- We reserve the right to update these terms at any time without prior notice
- Continued use of the website constitutes acceptance of updated terms
2. Use of Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.
- You must be at least 18 years old to make purchases
- You are responsible for maintaining the confidentiality of your account
- Prohibited activities include fraud, harassment, or unauthorized access
- We reserve the right to refuse service to anyone for any reason
Important Note
Any violation of these terms may result in immediate termination of your account and legal action if necessary.
3. Products & Pricing
All products and prices displayed on our website are subject to availability and may be changed without notice. We strive to provide accurate product descriptions and pricing information.
- All prices are listed in Bangladeshi Taka (BDT) unless otherwise stated
- Product colors may vary slightly from images due to screen settings
- We reserve the right to limit quantities of any products
- Pricing errors will be corrected, and you will have the option to cancel
4. Orders & Payment
When you place an order with Arna Fashion, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason.
- Payment must be received before order processing begins
- We accept major credit cards, debit cards, and mobile banking
- All transactions are processed securely through encrypted channels
- Order confirmation will be sent via email upon successful payment
Payment Security
Your payment information is encrypted and secure. We do not store credit card details on our servers.
5. Shipping & Delivery
We offer shipping throughout Bangladesh and select international locations. Delivery times and costs vary based on your location and chosen shipping method.
- Dhaka delivery typically takes 2-3 business days
- Outside Dhaka delivery takes 4-7 business days
- International shipping times vary by destination
- Tracking information will be provided once order ships
- We are not responsible for delays caused by courier services
6. Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges within 7 days of delivery.
- Items must be unworn, unwashed, and in original condition with tags
- Sale items and custom-made products are non-refundable
- Refunds will be processed within 7-10 business days
- Return shipping costs are the responsibility of the customer
- Exchanges are subject to product availability
Return Process
Contact our customer service team to initiate a return. Please include your order number and reason for return.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Arna Fashion and is protected by Bangladeshi and international copyright laws.
- You may not reproduce, distribute, or modify any content without permission
- Product images and descriptions are for personal reference only
- The Arna Fashion name and logo are registered trademarks
- Unauthorized use may result in legal action
8. Privacy & Data
We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your personal information.
- We collect information necessary to process your orders
- Your data is stored securely and never sold to third parties
- We use cookies to improve your browsing experience
- You can request deletion of your data at any time
Data Protection
We comply with all applicable data protection regulations in Bangladesh and internationally.
9. Limitation of Liability
Arna Fashion shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
- We are not responsible for damages caused by misuse of products
- Our liability is limited to the purchase price of the product
- We do not guarantee uninterrupted website availability
- Force majeure events are beyond our control and responsibility
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.
- All legal matters will be handled under Bangladeshi law
- Disputes will be resolved in Dhaka courts
- We encourage resolution through customer service first
- These terms constitute the entire agreement between parties
Questions About Our Terms?
If you have any questions about these Terms and Conditions, please don't hesitate to reach out to our customer service team.