Frequently Asked Questions

We deliver to all 64 districts across Bangladesh. Dhaka city deliveries typically take 1-2 business days, while deliveries to other districts take 3-5 business days. Remote areas may require an additional 1-2 days.

Yes! We offer free shipping on all orders over ৳3,000 anywhere in Bangladesh. For orders below ৳1,500, a flat shipping fee of ৳60 applies for Dhaka and ৳120 for other districts.

Absolutely! Once your order is shipped, you'll receive a tracking number via SMS and email. You can track your order in real-time through our website or by contacting our customer support team.

Currently, we only ship within Bangladesh to all 64 districts. We're working on expanding our international shipping options. Please subscribe to our newsletter to stay updated on this development.

While we strive for timely delivery, occasional delays may occur due to weather or logistics. If your order is delayed beyond the estimated delivery time, please contact our support team, and we'll investigate immediately and keep you updated.

We accept bKash, Nagad, Rocket, all major credit and debit cards (Visa, Mastercard, American Express), and Cash on Delivery (COD) for orders within Bangladesh. Choose the payment method that's most convenient for you at checkout.

Yes, Cash on Delivery is available for all orders across Bangladesh. Simply select COD at checkout and pay when your order arrives. Please have the exact amount ready for a smooth delivery experience.

Absolutely! We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways, and we never store your complete card details on our servers.

We offer a 7-day return policy on most items. Products must be unused, unwashed, and in original packaging with tags attached. For complete details, please visit our Returns & Exchange page.

Contact our customer support team with your order number and reason for return. We'll provide you with a return authorization and instructions. You can also visit our Returns & Exchange page for step-by-step guidance.

If the return is due to our error (wrong item, defective product), we cover return shipping costs. For other returns, customers are responsible for return shipping. Learn more on our Returns & Exchange page.

Each product page includes a detailed size chart with measurements in inches and centimeters. We recommend measuring yourself and comparing with our size guide. If you're between sizes, we suggest sizing up for a more comfortable fit.

Yes, all products sold at Arna Fashion are 100% authentic. We source directly from authorized distributors and manufacturers. Every item comes with authenticity guarantees and original tags.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers. It only takes a minute to sign up!

You can modify or cancel your order within 2 hours of placing it by contacting our customer support team. Once the order is processed for shipping, modifications are no longer possible, but you can still return items according to our return policy.